How-to Section
Cancel an unshipped order
If you would like to cancel an order that has not yet been shipped please start a ticket and request an order cancellation. Order cancellations are eligible for those orders that have not yet been shipped. If you would like to return or exchange an ...
Returning your Shoes
If you need to return a pair of shoes, please start the return process here: Espiritu Returns Portal. Please be aware that this is our new returns system, and we are still in the process of rolling it out. If you encounter any issues, simply open a ...
Exchanging Your Shoes
If you’d like to exchange a pair of shoes, please start the process here: Espiritu Exchange Portal. Please note that this is our new exchange system, and we’re still rolling it out. If you run into any issues, simply open a Ticket, and we’ll be happy ...
Initiate an Exchange Manually
This procedure is only available for those customers who have been directed here by an agent. Please go ahead to this link and pay for your exchange label and take a screenshot (https://espiritu.com/products/exchange-label) Once you’ve paid the ...