Exchanging Your Shoes

Exchanging Your Shoes

If you’d like to exchange a pair of shoes, please start the process here: Espiritu Exchange Portal.

Please note that this is our new exchange system, and we’re still rolling it out. If you run into any issues, simply open a Ticket, and we’ll be happy to assist you.

Before opening a Ticket, we recommend reviewing our FAQs on Exchanges and Returns to ensure your request is eligible.

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    • Initiate an Exchange Manually

      This procedure is only available for those customers who have been directed here by an agent. Please go ahead to this link and pay for your exchange label and take a screenshot (https://espiritu.com/products/exchange-label) Once you’ve paid the ...

    • Received the Wrong Item?

      If you’ve received the wrong item, we will cover the shipping costs. Please create a Ticket in our system to report the issue: Create a Ticket Include details about the incorrect item and your order information. We’ll provide you with instructions ...

    • Returning your Shoes

      If you need to return a pair of shoes, please start the return process here: Espiritu Returns Portal. Please be aware that this is our new returns system, and we are still in the process of rolling it out. If you encounter any issues, simply open a ...

    • Terms and Conditions

      Espiritu Terms and Conditions 1. Introduction Welcome to Espiritu, a brand dedicated to slow fashion and artisan craftsmanship. By placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully as ...

    • Damaged Shoe Policy

      We understand that due to the artisanal nature of our shoes, some dyes or seams may occasionally result in defects, as well as other variable defects. If you receive a damaged shoe, we will replace it at no cost to you. Please open a ticket, submit ...