Initiate an Exchange Manually

Initiate an Exchange Manually

This procedure is only available for those customers who have been directed here by an agent. 

  1. Please go ahead to this link and pay for your exchange label and take a screenshot (https://espiritu.com/products/exchange-label)

  2. Once you’ve paid the invoice, please send your payment confirmation and the details of the pair you’d like in exchange by simply replying to the conversation you have going on with the agent. Please know that we don't always have all pairs available in stock, if you new size is not in stock it may need to be preordered.

  3. Once we receive your confirmation, we’ll send you the exchange label (this is a manual process).

  4. Send the shoes back using this label, and wait for them to arrive at our warehouse.

  5. Once we receive the shoes, we’ll confirm the availability of the desired exchange pair and provide a new tracking number once they have been shipped.


If you prefer to purchase the label on your own, please send the exchange pair to:
Espiritu
1218 Texas Ave. 
El Paso TX
79901
and follow steps 2-5 to ensure your exchange is finalized.



    • Related Articles

    • Exchanging Your Shoes

      If you’d like to exchange a pair of shoes, please start the process here: Espiritu Exchange Portal. Please note that this is our new exchange system, and we’re still rolling it out. If you run into any issues, simply open a Ticket, and we’ll be happy ...

    • Cancel an unshipped order

      If you would like to cancel an order that has not yet been shipped please start a ticket and request an order cancellation. Order cancellations are eligible for those orders that have not yet been shipped. If you would like to return or exchange an ...

    • Returns, Exchanges, and Refunds Policy

      Thank you for your purchase from Espiritu! We strive to ensure you are completely satisfied with your order. However, if you are not fully happy with your purchase, you may return it for a refund or an exchange. Please review our return policy below ...

    • Privacy Policy

      Last updated May 6th, 2024 Espiritu (“we” or “us” or “our”) respects the privacy of our users (“user or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website espiritu.com and our ...

    • Returning your Shoes

      If you need to return a pair of shoes, please start the return process here: Espiritu Returns Portal. Please be aware that this is our new returns system, and we are still in the process of rolling it out. If you encounter any issues, simply open a ...