Cancel an unshipped order

Cancel an unshipped order

If you would like to cancel an order that has not yet been shipped please start a ticket and request an order cancellation. Order cancellations are eligible for those orders that have not yet been shipped. 

If you would like to return or exchange an order you have already received please visit the Returns Policy

    • Related Articles

    • How do I know if my order is a pre-order?

      While we aim to maintain a full inventory to meet customer demand, during our busiest seasons, it can become a challenge. As an artisanal brand that handcrafts each pair of shoes, our production process takes time. This is why, during the purchasing ...

    • Returns, Exchanges, and Refunds Policy

      Thank you for your purchase from Espiritu! We strive to ensure you are completely satisfied with your order. However, if you are not fully happy with your purchase, you may return it for a refund or an exchange. Please review our return policy below ...

    • Terms and Conditions

      Espiritu Terms and Conditions 1. Introduction Welcome to Espiritu, a brand dedicated to slow fashion and artisan craftsmanship. By placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully as ...

    • Do you offer Free Shipping?

      We do not offer free shipping on regular sales, returns, or exchanges, unless specifically stated as part of a promotion (e.g., "Free Shipping"). However, if we make an error with your order, you will not incur any costs to receive the correct pair.

    • Shipping Policy

      At Espiritu, we strive to provide a seamless and efficient delivery experience to ensure your purchases arrive safely and on time. Please review our shipping guidelines for domestic and international orders. Domestic Shipping (U.S.) Processing Time ...