Returning your Shoes

Returning your Shoes

If you need to return a pair of shoes, please start the return process here: Espiritu Returns Portal.

Please be aware that this is our new returns system, and we are still in the process of rolling it out. If you encounter any issues, simply open a Ticket, and we’ll assist you.

Before opening a Ticket, we recommend reviewing our FAQs on Exchanges and Returns to confirm that your return request is eligible.

    • Related Articles

    • Exchanging Your Shoes

      If you’d like to exchange a pair of shoes, please start the process here: Espiritu Exchange Portal. Please note that this is our new exchange system, and we’re still rolling it out. If you run into any issues, simply open a Ticket, and we’ll be happy ...
    • Returns, Exchanges, and Refunds Policy

      Thank you for your purchase from Espiritu! We strive to ensure you are completely satisfied with your order. However, if you are not fully happy with your purchase, you may return it for a refund or an exchange. Please review our return policy below ...
    • Terms and Conditions

      Espiritu Terms and Conditions 1. Introduction Welcome to Espiritu, a brand dedicated to slow fashion and artisan craftsmanship. By placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully as ...
    • Received the Wrong Item?

      If you’ve received the wrong item, we will cover the shipping costs. Please create a Ticket in our system to report the issue: Create a Ticket Include details about the incorrect item and your order information. We’ll provide you with instructions ...
    • Damaged Shoe Policy

      We understand that due to the artisanal nature of our shoes, some dyes or seams may occasionally result in defects, as well as other variable defects. If you receive a damaged shoe, we will replace it at no cost to you. Please open a ticket, submit ...