FAQ
How do I know if my order is a pre-order?
While we aim to maintain a full inventory to meet customer demand, during our busiest seasons, it can become a challenge. As an artisanal brand that handcrafts each pair of shoes, our production process takes time. This is why, during the purchasing ...
Do you offer Free Shipping?
We do not offer free shipping on regular sales, returns, or exchanges, unless specifically stated as part of a promotion (e.g., "Free Shipping"). However, if we make an error with your order, you will not incur any costs to receive the correct pair.
Sales and Discounts
Sales and Discounts All items purchased within a sale period are final sales. Some items on sale are also a preorder which means they will be shipped at a later date. Discount codes are not redeemable when a shoe is already discounted.
What is a preorder and why?
What is a preorder and why do you do this? A preorder means you are ordering a product that is not immediately available in our warehouse but is in the process of being crafted by our artisans in Mexico. We offer preorders to ensure that each pair of ...
Received the Wrong Item?
If you’ve received the wrong item, we will cover the shipping costs. Please create a Ticket in our system to report the issue: Create a Ticket Include details about the incorrect item and your order information. We’ll provide you with instructions ...
Am I Eligible for a Refund?
Refunds are available only within our policy guidelines and are applicable to shoes that were purchased at full price, not on sale. Refunds may also be considered in cases where we have not fulfilled our promise to you. If you believe you are ...